4. Insurance

What insurance is offered?

We strongly recommend that you purchase insurance. If you cancel your trip before departure without being covered by cancellation insurance, you will be responsible for the cancellation fees. These fees, deducted from the price of your trip, will be higher the closer you are to your departure date.
Taking out cancellation insurance allows you to be reimbursed for the cost of your stay (excluding administration fees and the insurance premium) if the cause of cancellation falls within the terms of the insurance.


- “Flexible Cancellation” insurance allows you to cancel your stay, without justification, up to 48 hours before your departure.

- “Accommodation” insurance allows you to be protected before and during your stay (upon presentation of proof depending on the conditions covered by the insurer).

- “Skiers” insurance covers ski equipment, ski passes, ski lessons and on-piste rescue (on presentation of proof depending on the conditions covered by the insurer).


We offer these insurances through our insurance partner Meetch.

What do you mean by "accommodation cancellation" insurance?

The accommodation and meal baskets (if purchased) will be reimbursed (except for administration charge and for prime insurance) if the reason for cancelling comes under the contract regulations.

What do you mean by "skiers cancellation" insurance?

The ski equipment, ski passes, ski lessons and assistance on pistes will be reimursed (except for administration charge and for prime insurance) if the reason for cancelling comes under the contract regulations.

I have already booked and I would like to take an insurance?

You have 48 hours after your reservation to add insurance to your file, directly from your “Traveler Area”.

How do I cancel my holiday through the insurance?

You must send an email to Ski Planet to request cancellation of your reservation. Ski Planet will first consider your request and redirect you to our insurance broker, Meetch. You will need to provide proof of cancellation and your invoice via a form.

What do I do in case of a skiing accident whilst on holiday?

If you have ski insurance, you must first contact Ski Planet by phone at 04 79 22 15 68 to file a claim. Ski Planet will first process your claim and redirect you to our broker's website, where you can file a claim.

How do I know whether my cancellation is guaranteed?

All cancellation conditions and reasons are available in your customer area. If necessary, please contact our Ski Planet reservations department. You will receive a response within 48 hours.